Our New Terms & Conditions for Hassle-Free Shopping

Sleepwell Mattress

Welcome to Sleepwell. Our terms and conditions create an agreement between you and us. Hence please read Sleepwell Terms and Conditions carefully.

• Sheela Foam Ltd. (Company) reserves the right to add, delete, alter &/or modify these terms and conditions at any time; Publication on website thereof shall be notice. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of Sheela Foam Ltd.
• By placing an order the Customer has authorized Sheela Foam Ltd. to pass on the order to the respective Manufacturing Unit (s ) / Dealer/ Distributor / vendor / business associate, who are supplying the product, and make sure the product is dispatched /delivered to the given address. The agreement between you, the Customer and Sheela Foam Ltd. shall be subject to the terms and conditions contained herein.
• These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the shopping services of Sheela Foam Ltd., you / your parent or legal guardian has agreed to be bound by the Terms and Conditions
• The Customer represents that he/she has completed 18 (eighteen) years of age or has the consent of a parent or legal guardian.
• All prices and delivery of products and goods are subject to availability with the company / Vendor /Merchant/ business associate’s and the prices / delivery are subject to change without prior notice.
• Product price / discounts / offers may vary from location to location.
• Product ( colour, design, size, etc ) Picture/photo shown on the site are only indicative, actual product may not resemble with the shown pic / photo. Customer/user will be responsible for choosing the correct size of the mattress. Any query/ request will not be entertained ( only limited to ) for the refund of money ( partially or fully ) and/or replacement of product and/or cancellation of order and/or change of product for any reason, in above cases whatsoever.
• Customer/user would be solely responsible for purchasing any product from the site. The decision regarding any request pertaining to the cancellation of order, refund of money ( partially or fully ) , replacement of product , change of product for any reason will be solely at the discretion of m/s Sheela Foam Ltd. In case of any dispute, company's decision will be binding on all and no further dispute will be entertained.
• We accept many International and Indian Credit Cards and also offer payment option through Net-Banking. Customers using foreign and international cards should note that this online payment gateway accepts payments only in Indian Rupees. Therefore, the amount charged is the INR value of the product displayed on the site which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway. Similarly, for any applicable refunds the full INR amount which has been charged is refunded which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate.
• In case of refunds, the Payment gateway charges and any other charges ( if any ) are chargeable to the customer / buyer / credit card holder / debit card holder etc that are used for purchasing the product ( s) i.e., the Payment gateway charges and any other charges ( if any ) will be deducted from the refundable amount.
• In some cases where an National / international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank.
• Sheela Foam Ltd. would refund only the amount charged in INR as displayed on the website minus the charges levied by the payment gateway partner or by the card issuing bank
• Sheela Foam Ltd. is not responsible for any charge levied by the credit card Issuing bank for the Indian / foreign transaction or charge or tax levied by the credit card Issuing Bank or Gateway provider.
• Sheela Foam Ltd. reserves its right to withdraw any product or goods at its sole discretion.
• Sheela Foam Ltd. reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or has become unavailable or is found to have any defect or otherwise cannot or ought not to be sold for any reason. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or any other mode.
• All payments will be accepted by the mode finalised by the Sheela Foam Ltd.
• In a credit card transaction, you must use your own credit card.
• Sheela Foam Ltd. will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the customer and the onus to 'prove otherwise' shall be exclusively on the customer.
• Please allow the minimum time required for processing as specified for the product. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site.
• Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day/Sundays/Public Holidays.Any Delivery in such cases will be solely at the discretion of Sheela Foam Limited.
• All attempts will be made to deliver in a shortest possible time but Sheela Foam Ltd. will not be held liable if the delivery is delayed due to unforeseen conditions.
• Delivery of the ordered products will be attempted only once. In the event of non-delivery due to customer mistake (i.e. wrong name or address) or incomplete information, any extra cost incurred for re-delivery by Sheela Foam Ltd. shall be claimed from the customer placing the order.
• In the event of no one being at home, every genuine effort shall be made for re-delivery. In case of non-delivery, the goods will be returned to manufacturing units / dealers / distributors / vendors / business associates / warehouses, etc. The customer will be informed.
• All Sleepwell products are covered under Manufacturer's Warranty mentioned on each product. There is no Warranty provided in case there is no such mention on the product.
• Disclaimer: The product images shown in the website are representative only. For actual Fabric Colour, Pattern, Size and Price, please check with your nearest Sleepwell Authorised store or Call our customer care for more information.Incase of online purchase, please provide us the correct mattress size after measurement. Sheela Foam Ltd will not be held liable for any wrong size ordered online.
• Complaint regarding damaged / defective products or regarding other product quality aspects should be lodged in writing and lodged on our site within seven days after the receipt of the product, giving details of delivery code, location and specifying nature of damage / defect.
• The customer agrees to defend, indemnify and hold Sheela Foam Ltd. and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys' fees, related to any breach of terms of this Agreement by the customer or any person (s) using your account or in connection with the use of the Service or the placement or transmission of any message or information or other materials by you or authorized customers of your account.
• All disputes relating to purchase made online on mysleepwell.com, shall be subject to the jurisdiction of the Courts of Delhi.
• You (The Website User / Customer / Service User) should not rely on the any information or resources contained on the Website, as a replacement or substitute for any professional, financial, legal or other advice or counsel. If you have a situation that requires professional advice, you should consult a qualified specialist. Do not disregard, avoid or delay obtaining professional advice from a qualified specialist because of information or resources that are provided on this Website, however provided.
• Each User hereby acknowledges and agrees that Sheela Foam Limited is not a party to any oral or written agreement for service, or any contract entered into between Website Users in connection with any Service offered, directly or indirectly, through the Website. Each Website User acknowledges, agrees and understands that Sheela Foam Limited only seeks to provide a platform wherein the Service User and Service Professional ( Saathi ) can be brought together and Sheela Foam Limited itself has no role in the execution or provision of Services.
• No agency, partnership, joint venture, or employment is created as a result of the Terms of Use or your use of any part of the Website, including without limitation, the Agreement for Service. You do not have any authority whatsoever to bind Sheela Foam Limited in any respect. All Service Professionals ( Saathis) are independent contractors. Neither Sheela foam Limited nor any users of the Website may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.
• You should take reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, service professionals( Saathis ).
• You understand that deciding whether to use the Services of a Service Professional ( Saathi ) or use information contained in any Submitted Content, including, without limitation, Postings, Offers, Wants and/or Feedback, is your personal decision for which you alone are responsible. You understand that Sheela Foam Limited does not warrant and cannot make representations as to the suitability of any individual you may decide to interact with on or through the Website and/or the accuracy or suitability of any advice, information, or recommendations made by any individual. While Sheela Foam Limited may attempt to seek information about the background of a Service Professional ( Saathi ), you also understand that any so called background check undertaken by Sheela Foam Limited is not exhaustive to the extent to determine previous criminal antecedents and hence, at the end of the day, the Service User should take an informed decision on his/her own accord and keep in mind the fact that Sheela Foam Limited only seeks to provide a platform wherein Service Users and Service Professionals ( Saathis ) have an opportunity to meet each other.
• Not with standing the foregoing, you agree that since Sheela Foam Limited only seeks to provide a platform wherein the service user and service professional ( Saathi ) can be brought together and Sheela Foam Limited itself has not role in the execution or provision of services itself, Sheela Foam Limited shall not be responsible or liable for any loss or damage of any sort whatsoever incurred as the result of any such transaction or dealings. If there is a dispute between users of the website, and any third party, you acknowledge and agree that Sheela foam limited is under no obligation to become involved. In the event that a dispute arises between you any third party, you hereby release Sheela Foam Limited, its officers, managers, members, directors, employees, attorneys, agents, and successors in rights from any claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, foreseeable or unforeseeable, disclosed or undisclosed, arising out of or in any way related to such disputes and/or the website or any service provided thereunder.

Dual Pro Profiled, Ortho Pro Spring and Ortho Pro Profiled mattress

Returns process

Please write to care@mysleepwell.com within 100 calendar days from the date of purchase, to request a return and specify the reasons for returning. We will contact you following that for further information.

100 Nights Trial

Presenting Sleepwell’s 100-night trial for Sleepwell Dual Pro Profiled, Ortho Pro spring and Ortho Pro Profiled mattresses! You can request the return of Sleepwell Dual Pro Profiled, Ortho Pro spring and Ortho Pro Profiled mattress within 100 calendar days from the date of purchase via Sleepwell Customer Care. The company will cover the return shipping cost, provided the mattress is returned from the original delivery destination. If the mattress is returned from a different location, the customer will bear the shipping charge. The company reserves the right to change or withdraw the 100-night trial program at any time.

Exceptions to Company return and warranty policies (Warranty & 100-Nights Trial)

• A registered customer can return a purchased mattress only once. A previously exchanged mattress will be non-eligible for return.
• Returns or refunds will be subject to the condition of the mattress at the time of return. Any signs of improper use or physical damage will result in a non-acceptance of return or refund.
• At the time of inspection, if any signs of liquid spillage, damage, dirt or stain is found on the mattress, the mattress shall not be returned or refunded.
• Usage of the mattress on an improper surface or without proper support will lead to revoking of the return or refund policy.
• Exposure to a hot or cold temperature for a period of time that causes the mattress to deform or tear will also result in revocation of the return or refund policy.
• A mattress can only be returned or refunded when the original invoice is presented.

Terms & Conditions For 100 Nights Trial offer

• Sleepwell’s 100 Nights Trial is valid for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights Trial offer will be calculated from the first day of delivery.
• 100 Nights Trial is only applicable on standard size mattresses. Purchase of Non-standard or Custom size mattresses does not fall under the 100 Nights Trial offer.
• You may return the mattress any time before the end of the first 100 nights to get a full refund. In case any freebies are provided with the order, the cost of the freebies shall be deducted from the refund amount.
• The Return and Refund on the 100 Nights Trial offer will not be valid if the product falls under the ‘Exception to Return/Refund under 100 Nights Trial’ category.
• Sleepwell 100 Nights Trial offer applies only to original purchases of Sleepwell Mattress from the official Mysleepwell website( (www.mysleepwell.com) .
• Please keep a copy of your purchase invoice as proof of purchase. You will be asked to submit this to make a refund claim. Sheela Foam Limited / Sleepwell reserves the right to reject any claim under the 100 Nights Trial offer without proof of invoice.
• Any return requests must be exercised directly with Sheela Foam Limited / Sleepwell no later than the 101st day from the date of delivery of the mattress for a full refund.
• Returns will be inspected by Sheelafoam / Sleepwell and picked up within 7-15 days of raising a return request.
• All approved refunds will be processed within 15 working days after the mattress has been picked up for return.
• Sheela Foam Limited/Sleepwell reserves the right to refuse the 100 Nights Trial offer to an individual or entity associated with a mattress manufacturer/brand.
• Sheela Foam Limited/Sleepwell shall make the final decision on refund under the 100 Nights Trial offer, keeping in mind the Terms and Conditions of the 100 Nights Trial offer. The company reserves the right to reject any request claim in the event it doesn't satisfy the Terms and Conditions of the 100 Nights Trial offer.
• Disputes, if any, are subject to Delhi jurisdiction only.
• Returns are limited to two (2) single sizes or one (1) double/queen/king size for a customer.
• If a customer purchased multiple orders, they were only allowed to return one order with the above-mentioned quantity.
• Your order can only be changed until before it is shipped! You may incur logistical charges of Rs. 1000-2000 (based on the size of your product) in case you request for a size change after your product has left to reach you!

Shipping & Transportation

The company takes exceptional care to pack and ship each product safely. The sale is complete once the goods are shipped to the customer. If the goods are delivered in damaged condition, the customer must inform the company immediately. Our customer care will get in touch with the customer for further information. Please write to care@mysleepwell.com or call on the toll-free number  1800 103 6664.

• We will try to deliver the product on the promised date.
• After placing your order, our customer team will contact you for order confirmation. Once the order is confirmed, we will proceed with processing it.
• We request your confirmation during the interaction to expedite the execution process.
• Delivery may be affected in the case of holidays or unforeseen circumstances.

Applicable Law

All sales, interactions, terms & conditions, shall be governed, interpreted and construed in accordance with the laws of India. Specific disputes with the company shall be subject to the courts and authorities located in Delhi, India. You agree to comply with all applicable laws regarding the use of this Website and agree that all information provided to us by you is accurate. You agree to indemnify, defend and hold the Company and our partners, employees, and affiliates, harmless from, any liability, loss, claim and expense, including reasonable attorney's fees, related to or arising from, your violation of the terms and conditions, the Company’s Privacy Policy, or use of the Website. All policies herein are subject to immediate change without notice, at the discretion of the company.

ONGC Coupon Terms & Condtions

1. Discount is applicable only on purchases made on www.mysleepwell.com ONLY
2. No other coupons, discounts, or offers can be combined or used with the ONGC promotional code.
3. The coupon code can be used only once.
4. The coupon code is only applicable to ONGC employees.
5. According to the ONGC guidelines, please ensure that the billing details provided on the website are filled in accordance with the prescribed requirements.
6. The 100-night free trial offer cannot be availed in conjunction with the current offers.
7. Offer valid till 30th Sep'23
8. For any warranty claims on the products, kindly refer to the terms and conditions specified in the warranty policy.
9. Sheela Foam Ltd. reserves the right to extend, cancel, discontinue, withdraw prematurely, change, alter, or modify this Offer, including the eligibility criteria and other relevant terms and conditions, at their sole discretion. Such changes may be necessary due to business exigencies, regulatory requirements, statutory changes, or reasons beyond their control. These decisions will be binding on the customers and will be effective during the validity period of the Offer.

Loyalty Coupon Terms & Condtions

1. Discount is applicable only on purchases made on www.mysleepwell.com ONLY
2. No other coupons, discounts, or offers can be combined or used with the Sleepwell Privilege Programme promotional code.
3. The coupon code can be used only once.
4. The coupon code is only applicable to Sleepwell Privilege Programme.
5. Offer valid till 30th Sep'23
6. For any warranty claims on the products, kindly refer to the terms and conditions specified in the warranty policy.
7. Sheela Foam Ltd. reserves the right to extend, cancel, discontinue, withdraw prematurely, change, alter, or modify this Offer, including the eligibility criteria and other relevant terms and conditions, at their sole discretion. Such changes may be necessary due to business exigencies, regulatory requirements, statutory changes, or reasons beyond their control. These decisions will be binding on the customers and will be effective during the validity period of the Offer.