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Ask our sleep experts

Is sleep a struggle for you?

Below are some frequently asked questions about sleep-related Issues.

Choosing the right mattress

How do I choose the right mattress?

To choose the right mattress, identify your body type and personal comfort preferences as these are unique to every individual. Defining your sleeping posture style, body weight and the desired comfort feel will help you choose the right mattress. Try our mattress selector to find your perfect match.

How much should I spend on a mattress?

<p>As famously put by an expert — you should spend as much as you spend buying a mobile phone. It's a good benchmark of a budget. Once you identify your comfort needs and the kind of mattress which will enable it, it will become easier for you to find your kind of mattress within your budget. However, a good sleep plays a vital role in our health. And a comfortable sleeping surface makes all the difference.</p> <br> <p>Hence you should first spend some time to identify the right kind of mattress that offers you the satisfactory surface comfort, even if it is slightly above your budget. Various finance schemes and EMI facilities will also support your buying decision for a quality product. </p>

When should I change my mattress and get a new one?

Mattresses are often ignored and are not a part of the 'must change' priority list. However your mattress will start speaking to you when it's time to change.First analyse what's wrong with your current mattress. The sagging, reduced resilience, shape distortion which does not fulfill ergonomic needs and a declining comfort level are a few such indications. If you think the feel of your current mattress is fine, but a change is needed, then look for an alternative in that 'feel' segment.Under normal circumstances, a mattress should be changed every 5 years as it also becomes dirty and unhygienic over a period of use due to sweating, perspiration and humidity. Again we recommend change it as often as you change your mobile phone.

Personalization

What is personalised comfort?

Personalized Mattresses and Comfort products are the genesis to Better Sleep. Because, every individual is unique and so are their comfort preferences for sleep products. The definition of an ideal mattress is different for every person. Some prefer a firm surface, some look for a soft snug feel, yet others may have orthopedic requirements. While many mattresses of varied qualities are available in the market, finding one that meets a consumer’s specific requirement of comfort is always a challenge. Which most often results in a sales transaction that leaves the customer dissatisfied. With its deep understanding of sleep and individual comfort preferences, Sleepwell constantly researches in its state of the art labs and innovates advanced technologies to offer a wide variety of products to choose from. Be it mattresses with the options of surface feels, pillows with contour dual heights for desired neck support or a wide variety of design preferences for bedding set collections. Whatever your sleeping comfort preference is, we have a personalised solution to pamper the way you sleep.

How Sleepwell mattress can be customized for every individual?

Our recommendation engine helps you define your sleeping preference and our exclusive mattress selector tools helps identify the specifics for your mattress choice. Analzing both, we suggest you mattresses and comfort products, that matches your preferences. There’s more to it. A few of our mattresses like Cocoon and Cellergise have advanced in built technologies, where the same mattress can be customised basis individual’s sleeping surface preference. You can choose from our exhaustive bedding set design collection to make your room come alive with your own personal style. You can also you’re your own customised Bedding Set by choosing your favorite feel, design and color of individual products. We also have exclusive designs for kids where our bright, bold and modern Disney Kids beddings are sure to get your and your kid’s attention to take home.

How are Sleepwell bedsets customizable?

You can choose from our exhaustive bedset design collection to make your room come alive with your own personal style. We are coming soon with our make your own bedset concept, where you can also create your own customised Bedset by choosing your favorite feel, design and color of individual bedsheets, pillow cases, and reversible comforters, dohars and duvet covers.

Can I buy individual bedsheets and comforters?

No. All the products are available as a complete bedset only, to ensure that color and designs are well coordinated matching your personal style.

Mattress and Sleep

Does a mattress affect how a person sleeps?

Yes. It does. A right mattress ensures that you had a comfortable sleeping posture and a good night’s sleep as compared to uncomfortable sleeping surface that leads to tossing-turning whole night resulting a disturbed sleep. The mattress also shapes up your body posture over a period of time.

Why should I buy Sleepwell? What makes Sleepwell different? 

Sleepwell is a flagship brand of Sheela Group, a leader in PU Foam manufacturing in Asia Pacific with footprints in India, Australia and Spain. With over 10 inhouse manufacturing units, Sleepwell uses finest quality of raw materials and laboratory tested PU Foams that retain its resilience as compared to conventional foams which loose its resilience over a period of times resulting in uneven surface feel and mattress sagging. With its deep understanding of sleep and individual comfort preferences, Sleepwell constantly researches in its state of the art labs and innovates advanced technologies to offer a wide variety of products to choose from. Be it mattresses with the options of surface feels, pillows with contour dual heights for desired neck support or a wide variety of design preferences for bedding set collections. Whatever your sleeping comfort preference is, we have a personalised solution to pamper the way you sleep. A few of our mattresses like Cocoon and Cellergise have advanced in built technologies, where the same mattress can be customised basis individual’s sleeping surface preference. There’s more to it. With industry’s best after sales services we ensure that all your concerns are addresses post purchase through-out it warranty period.

How Sleepwell innovations & technologies support quality sleep? 

Sleepwell’s innovative technologies have helped us to develop the mattresses with just the right blend of comfort and support required for the body, which is unique to every individual.

What is Neem Fresche©?

Neem Fresche is an exclusive technology by Sleepwell that protects you and loved ones from germs and dust mites that cause breathing problems and allergies. All Sleepwell products are treated with Neem Fresche at the time of manufacturing. It is effective after a long period of use or after multiple washes.

How does a mattress offer the right back support?

An overly soft mattress does not maintain the natural spinal shape. Whereas a hard surface leads to body soars over a period of time. The right mattress maintains a perfect blend of comfort for the body and support for the spine. It also relaxes the major pressure points of the body.

How do I maintain my mattress?

The maintenance of mattress plays a major role in its durability and hygiene. Periodically rotate the mattress and use a mattress protector to protect it from spills and stains.

What are the best positions for sleeping?

While back or stomach sleeping eases spinal stress and is recommended by physicians, it depends upon the sleeping habit of the individual. Glance through our Guide on Sleeping Postures and their importance. Download now.

What is 'Mattress in a Box'?

A 'mattress in a box' (or bed in a box) is simply a mattress that has been compressed by heavy machinery to fit into a box. Once the box and packaging is removed, a mattress in a box decompresses to become just like any other mattress. Mattress in a box retains the same quality of the mattress and non-mattress in a box products. It offers convenient shipping and storage(before opening). Once opened, it cannot be decompressed again.

How often should a mattress be rotated or flipped?

Reversible mattresses should be rotated and flipped every 6 months. Sleepwell also has mattresses with exclusive Zero Turn technology for convenience. They need not be flipped, however can be rotated head to toe every 6 months.

Can my old mattress be exchanged? 

Yes. We announce Sleepwell Exchange offer annually, where you cannot exchange your old mattress, however can get assured cash rewards and a chance to win Bumper Prizes. You also stand a chance to get your mattress 100% free. Check the Terms and conditions for more details, when the offer is announced.

Does the pillow affect how a person sleeps?

Yes it does. A pillow should provide a relaxing support to your head and neck in different sleeping positions. With a wrong pillow, you may encounter sleepwell nights and mornings full of head and neck pains.

How often should I buy a new pillow?

A fiber pillow should be replaced every year. A Flexi PUF and technology pillows can ideally be replaced after 2.5-3 years.

How do I select the right pillow?

For different sleeping postures, the selection of pillow also varies.

Sleepwell Mattress Selection & Maintenance

How to decide on the right mattress size? 

The required mattress size depends upon the size and design of the bed.

What is a king and queen size mattress?

In both the sizes, the length is common. While the queen mattress dimensions are 60 inches (5 feet) in width by 80 inches (6 feet, 8 inches) in length, the king mattress dimensions are 76 inches (6 feet, 4 inches) in width by 80 inches (6 feet, 8 inches) in length. Both the sizes can accommodate two persons.

How do I know which mattress is right/best for me – firm, medium or soft?

The firmness level depends on either the specific health requirement of the body or personal comfort preference. Our recommendation engine helps you define your sleeping preference and our exclusive mattress selector tools helps identify the specifics for your mattress choice. Analysing both, we suggest you mattresses and comfort products, that matches your preferences.

Why mattress-cleaning is important?

Cleaning mattresses periodically increases the durability of the mattresses. Its periodic sanitization and health check up avoids breeding of germs and allergens for health, hygiene and bad odour.

How can I remove spill and stains?

You can do surface cleaning with mild liquid soap and soft fabric. The best is to use mattress protector which are washable. They also keep mattresses as fresh as new after years of use.

How does a mattress protector help? 

Mattress protectors protect your mattress against moisture, accidental spills, stain & bed bug bites and enhances mattress life. Your mattress remains new forever with the use of mattress protector. Moreover, it does not let you compromise on the comfort feel of your mattress, instead enhance it.

Sleepwell Furniture Cushioning

Why is Furniture’s Cushioning important?

It is the right cushioning that actually defines the comfort, long lasting shape, aesthetics, the durability of your sofa and your posture. To know more on how furniture cushioning makes all the difference, click page.link

What makes Sleepwell Furniture Cushioning different from conventional cushioning?

Sleepwell Inside range of furniture cushioning products surges ahead of unbranded cushioning in many ways. click to see the advantages of Sleepwell inside furniture cushioning v/s unbranded furniture cushioning

Are the fabric and the color options available?

Yes. Our Saathi will present to you a wide variety of fabrics, cushioning samples and smart sofa designs to choose from.

How can I get assistance and get my sofa refurbished? 

You can connect with our Saathi – Sleepwell Certified Upholsterer @ www.sleepwellfurnitirecushioning.com and book a home visit. Our saathi will inspect your old sofa, understand your cushioning comfort requirement and offer you best solutions. You can also suggest your preferred Sofa design from our Design Catalog 2021 for sofa refurbishing.

Is there any sofa design guide to select from?

Yes. We have our exclusive and industry first Cushioning and Furniture Design Guide that offers you best of the sofa design themes of your choice, within your budget. Download Here.

Sleepwell Online Shopping

How do I file a warranty claim?

Please contact our Helpline No. 1800 103 6664 or write to us on care@mysleepwell.com to register your complaint.

I have accidentally ordered the wrong size mattress. Can it be replaced with the correct size?

Customer/user will be responsible for choosing the correct size of the mattress. Please refer to https://www.mysleepwell.com/page/terms-and-conditions

How can I cancel my order?

You can cancel the order from your account on the website before it is delivered to you or by calling our customer care @1800 103 6664.

How can I get the refund on my Gifting coupon?

The gift coupon cannot be refunded. You may purchase any product using the gift coupon. The gift coupon amount will get reduced automatically from the MRP value. For more details, kindly check the git card terms and conditions. https://www.mysleepwell.com/gift-card

Does the price include shipping charges? 

Yes, the shipping charges for delivering the product to the customer are borne by the company and are part of the price mentioned on the website.

How can I use a promo/discount code while placing an order?

You can fill the Promo Code at the time of checkout to avail the discount.

Where can I find free offer terms and conditions?

You can find them here https://www.mysleepwell.com/page/exchange-offer-terms-and-conditions

Can I buy mattress using a No Cost EMI option? How can I opt for No Cost EMI?

Yes. We offer No cost EMI facility through various banks. Kindly refer to the terms and conditions https://www.mysleepwell.com/page/no-cost-emi

Do you provide COD?

No, we do not offer cash on delivery

How do I return or exchange my mattress?

There Is no return or exchange allowed. Kindly refer to our Terms and conditions https://www.mysleepwell.com/page/terms-and-conditions

How do I track my order? Company website?

http://www.sleepwell-mattress.com/trackorder.html

What payment methods do you accept?

We accept payment through Debit Card, Credit Card, COD / UPI /Netbanking / Wallets. For No Cost EMI, the payment can be done through Credit card. At the time of purchase, a chargeable interest amount will be provided to you as an upfront discount, effectively giving you the benefits of a No Cost EMI!

Do you ship  abroad?

No. We do not ship abroad.

How to check the refund status?

If your return is approved, we will initiate a refund to your credit card (or original method of payment) .You will receive the credit within 7-10 working days, depending on your card issuer's policies. For more information, you can contact our customer care at

What is the return process if I order through Amazon?

Return policies of Market Places are decided by MP's themselves. In this case, Amazon will have it's own policies for return.

What's the difference between buying on sleepwell.com and buying on Amazon?

Amazon will have limited product range, whereas on mysleepwell.com the complete range of sleepwell products will be available.

Sleepwell Retail Showroom Shopping

How is Sleepwell Retail shopping different from Online Shopping?

At Sleepwell Retail Showrooms you can experience the actual product, its feel and comfort level. Our store advisors can personally assist you to find perfect sleep solution for you.

What is the benefit of Sleepwell@Home?

Get the experience of Sleepwell Showrooms at your doorstep without any hassle. Call our Sleepwell advisor home with the samples of mattresses, pillows and furniture cushioning samples. What’s more, you can get your bed and mattress measured rightly, order from home and get the delivery, all with the highest levels of sanitization and safety protocols.

Will Sleepwell set up my mattress in my bedroom after the home delivery?

Yes. The installation support is available on the purchases made from our Exclusive Showrooms and can be booked at the time of purchase.

How can I contact Sleepwell advisor?

Call +91 9717544944 to book an appointment with our advisor for Sleepwell@Home visit and product selection assistance.

For more help

Visit the nearest brand outlet

Our store advisors can help you find your perfect sleep solutions. Book an appointment and visit one of our outlets today.

LOCATE A STORE

Sleepwell@home services

Call our expert advisor home. Sleepwell expert comes armed with samples of mattresses.

1800 570 5700

Text an expert online

Our customer service team will answer all your sleep, comfort and mattress related questions.

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